B2B2C Travel Portal
The hybrid platform that serves agents and consumers in a single, unified ecosystem.
A flexible B2B2C travel platform that supports both agent-assisted and direct consumer bookings. Agents get powerful B2B tools; consumers get a modern self-service experience — all powered by the same inventory, pricing, and booking engines.
Overview
Purpose-built for travel enterprises
Our B2B2C Travel Portal bridges the gap between agent-driven and direct-to-consumer models. It gives travel companies a single platform that serves both channels — agents book on behalf of customers with markup controls and credit management, while consumers book directly through a modern, personalised interface. Unified inventory, pricing, and customer profiles ensure consistency across channels.
Capabilities
Everything you need, engineered for scale
Dual-Channel Architecture
Single platform powering both agent-facing (B2B) and consumer-facing (B2C) interfaces with unified inventory and pricing.
Unified Customer Profiles
Single customer view across agent-assisted and direct bookings — complete history, preferences, and loyalty in one place.
Channel-Specific Pricing
Different pricing and availability rules for B2B agent channel vs. B2C direct channel with real-time synchronisation.
Agent Co-Browsing
Agents can view and assist with consumer bookings in real-time — helping close complex or high-value sales.
Hybrid Loyalty Programme
Loyalty points earned across both channels with unified redemption, tier benefits, and cross-channel promotions.
Seamless Channel Switching
Customers can start a booking online and complete it with an agent — or vice versa — with no data loss.
Multi-Tenant Architecture
Run multiple branded portals (different domains, languages, currencies) from a single platform instance.
Unified Analytics
Cross-channel analytics showing channel mix, customer acquisition costs, agent performance, and channel profitability.
Why choose Vayvatech
Measurable impact for your business
Serve both agent and consumer channels from a single platform — no duplicate systemsAgents handle complex bookings while consumers self-serve simple ones — optimal resource allocationUnified customer profiles enable seamless cross-channel experiences and better personalisationChannel-specific pricing optimises margins while keeping all channels competitiveSingle source of truth for inventory, bookings, and customer data across the entire businessProcess
How It Works
Configure Channels
Define channel-specific pricing, product availability, branding, and user experience rules. Set up agent hierarchies and consumer-facing portals.
Serve Both Audiences
Agents access a powerful B2B dashboard; consumers browse a modern B2C interface. Both channels share the same inventory, pricing engine, and booking core.
Unify the Experience
Customers flow seamlessly between channels — starting a booking online, getting agent assistance, and completing via either channel.
Analyse & Grow
Cross-channel analytics reveal channel performance, customer acquisition costs, and opportunities to optimise the channel mix.
Integrations
Booking Engines
Platform
Use Cases
"Vayvatech transformed our booking workflow. We went from manual processes to a fully automated B2B portal handling 10,000+ bookings per month. The ROI was visible within the first quarter.
Ready to unify your B2B and B2C channels?
Let's discuss your requirements and build a solution tailored to your business.